Shipping policy

  • All orders are processed within 2–3 business days of being placed. You will receive a confirmation email once your order is processed, along with tracking information for your convenience.
  • Orders placed on weekends or holidays will be processed on the next available business day.

Shipping Methods

  • We offer Standard Shipping, Expedited Shipping, and International Shipping options. Shipping rates vary based on the weight and destination of your order.
  • Domestic Shipping: Estimated delivery time is 5-7 business days, depending on your location.
  • International Shipping: Delivery times may vary depending on the destination and customs processing times.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order size and location.
  • For any promotions offering free shipping, please check the specific terms and conditions associated with that offer.

Order Tracking

  • After your order is shipped, you will receive an email with tracking information so you can monitor the status of your shipment.
  • If you have not received your tracking information or have concerns about your order, please contact us at marcel.tol04@gmail.com.

International Orders

  • For international orders, customs duties and taxes may apply, and these are the responsibility of the customer.
  • Delivery times may vary, and we are not responsible for any delays caused by customs.

Lost or Damaged Packages

  • While we do our best to ensure your items are shipped securely, in the rare event that a package is lost or damaged in transit, please contact us immediately at marcel.tol04@gmail.com.
  • We will work with the carrier to resolve the issue, and we may offer replacements or refunds where applicable.

Address Accuracy

  • Please ensure that the shipping address you provide at checkout is correct. We are not responsible for any shipping errors due to incorrect or incomplete addresses.

Customer Service

  • If you have any questions about your order or need assistance with shipping, please don’t hesitate to contact us via email at marcel.tol04@gmail.com.

Thank you for choosing Marathon Gifts – we look forward to serving you again!